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United® Airlines Sucks!

@UnitedAir_Sux
Frustrated with United® Airlines service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1926
Address
233 South Wacker Drive, Chicago, IL 60606
Chairman, President & Chief Executive Officer
Jeffery Smisek
Total Compensation (2014)
$12.7m (SEC DEF 14A Filing)

 – About 4 days ago.

All of you complaining about delays get a life. Understand most of the time it's not the airlines fault, weather is uncontrollable, plane maintenance is a safety issue, they are trying to make...

All of you complaining about delays get a life. Understand most of the time it's not the airlines fault, weather is uncontrollable, plane maintenance is a safety issue, they are trying to make sure your cry baby asses get home safe. Next time rent a car take a boat take raft and get over yourself.

 – About 7 months ago.

Sitting on flight from charlotte to Newark. Plane still at the gate. We get notified that the plane has a maintenance issue they are working on. No air conditioning. And they won't let our return to...

Sitting on flight from charlotte to Newark. Plane still at the gate. We get notified that the plane has a maintenance issue they are working on. No air conditioning. And they won't let our return to the terminal which we are parked at. This airline sucks

 – About 7 months ago.

Plane broke in Lihue, diverted to Honolulu. Dumped off, crappy meal voucher, hotel voucher but can't use it because I'm trying to get the hell out of here. Booking nightmares and United Airlines NOT...

Plane broke in Lihue, diverted to Honolulu. Dumped off, crappy meal voucher, hotel voucher but can't use it because I'm trying to get the hell out of here. Booking nightmares and United Airlines NOT being my partner in the now unfriendly skies. Supposed to be at work today and it ain't gonna happen. That's my day so far. Being stuck in Hawaii sounds great in theory, sucks in reality. United Airlines, you suck !! Oh, and if I hear one more 'Aloha and Mahalo' from your agents, boarding clerks, flight attendants or any other uninspired employee of yours, I'm going to burst. Did I say you suck? YOU SUCK!!!

 – About 7 months ago.

I have been a loyal continental/united airline customer for many years. Their customer service is now by far the worst of any company I have ever dealt with. I have decided to move all my future...

I have been a loyal continental/united airline customer for many years. Their customer service is now by far the worst of any company I have ever dealt with. I have decided to move all my future travel plans to other carriers not affiliated with United.

 – About 7 months ago.

stranded in atlanta possibly for the weekend thanks to united -- you know they really care about us. united cancelled all flights from the afternoon onwards due to 'weather' but amazingly all other...

stranded in atlanta possibly for the weekend thanks to united -- you know they really care about us. united cancelled all flights from the afternoon onwards due to 'weather' but amazingly all other airlines are still flying to newark. the storm has not even hit newark and is not due until the early morning hours. it is raining in atlanta and clear in newark. if all airlines did the same it might be understandable but united cancelling all flights 12+ hours before a snowflake has hit NJ? the seat maps tell another story. most flights surprisingly half-empty and most likely the reason for their 'weather' cancellations. i hate this airline, the takeover of continental has been a disaster.

 – About 7 months ago.

They are the absolute worst and don't care at all....

They are the absolute worst and don't care at all.

 – About 7 months ago.

Our flight from Chicago to Denver had to return to the gate because of a mechanical issue. We understand, this can happen and we're glad that the flight crew didn't put a faulty plane into the...

Our flight from Chicago to Denver had to return to the gate because of a mechanical issue. We understand, this can happen and we're glad that the flight crew didn't put a faulty plane into the air. However, the gate agent then instructed those of us who were only going to Denver (not connecting in Denver to somewhere else) to remain at the gate. Shortly thereafter, they changed the gate because they decided to change aircraft (a good idea, we think). So the Denver passengers were directed to immediately go to the new gate. We boarded the second plane about fifteen minutes later. Then, we sat for over two hours while they "fueled, transferred the baggage and catered the plane". At about 90 minutes into this, the captain told us that the de-icing truck was there, and as soon as we were de-iced, we would be on our way. The de-icing truck showed up about thirty minutes after that. During that two + hour wait, the Economy passengers were offered water, but that's it. After we finally took off, the flight attendants came through the cabin offering "food for purchase". Really? After a delay that totaled well over four hours since the original departure time AND the inability of the passengers to run down the concourse to the eating establishments, I claim that United should have served a meal to ALL the passengers, not just the ones in First class. To add insult to hunger, toward the end of the flight, one of the flight attendants came through the Economy cabin, carrying a tray of cookies from First class to the rear galley. We couldn't help but smell the aroma. This whole exercise was pathetic customer service, and may well be a violation of the DOT "Passengers' Bill of Rights". We're looking into that.

 – About 8 months ago.

Wow! Worst customer service from United Airlines and sat in a broken seat, uncaring and hostile stewardesses. Never again United, you suck!...

Wow! Worst customer service from United Airlines and sat in a broken seat, uncaring and hostile stewardesses. Never again United, you suck!

 – About 8 months ago.

After a military member was trying to make it home for Christmas, United Airlines decided to delay not one leg but both of his legs from San Diego to Denver then to Laramie for "maintenance"....

After a military member was trying to make it home for Christmas, United Airlines decided to delay not one leg but both of his legs from San Diego to Denver then to Laramie for "maintenance". And no compensation was given even though a day of leave was WASTED on the inefficiency of United Airlines. I'm not sure if this is going to help but this is the ONLY opinion they gave me. I will never travel with the airlines again -- military or not. This airlines is beyond the worst for customer service. Never fly them!

 – About 8 months ago.

The worst experience I had in terms of attention in airport, and customer service. We had to move in Santiago for 2 years, with 2 luggages allowance. We arrives to the desk, it was just one... After...

The worst experience I had in terms of attention in airport, and customer service. We had to move in Santiago for 2 years, with 2 luggages allowance. We arrives to the desk, it was just one... After complaining, everybody is passing the buck... Worst company I've ever had.

 – About 8 months ago.

I took the flight from Newark, NJ to San Juan, Puerto Rico on 16th December. When I was entering the flight, they told me there was no room inside for my carry-on bag so they ask me to give it to them...

I took the flight from Newark, NJ to San Juan, Puerto Rico on 16th December. When I was entering the flight, they told me there was no room inside for my carry-on bag so they ask me to give it to them to put it in luggage which I did. And when I got my bag they had broken my bag for which I made a complaint at the airport and they gave me a file number. I am trying to call up several times and now they say they do not pay for the damage of my bag. So it is like they only want more money from you than the other airlines and no service or take care of your bags or even your lives. I think this airline must never travel because you never know what they are capable of in travel business. I would not travel again.

 – About 8 months ago.

We had purchased a flight for my son, United flight 1437, from Newark to Chicago, 8 weeks in advance. He is a cadet at West Point, has only a few days before he has to report back on Christmas Day. He...

We had purchased a flight for my son, United flight 1437, from Newark to Chicago, 8 weeks in advance. He is a cadet at West Point, has only a few days before he has to report back on Christmas Day. He arrived 2 hours before the flight, was told he was bumped because of over booking, and that he would have to fly tomorrow. So he is stuck in Newark, not provided any hotel, not allowed through security, or able to check a bag. I have never been so disgusted with an airline in my life.

 – About 8 months ago.

We purchased our tickets with reserved seats 3 months ago (ORD - PHX) via United online website. Just one day before departure, I noticed that United changed our seats without any notification or...

We purchased our tickets with reserved seats 3 months ago (ORD - PHX) via United online website. Just one day before departure, I noticed that United changed our seats without any notification or explanation. I called United Airlines customer service (1-800-864-8331) and the agent I talked to was not at all helpful and constantly stated the company position that United Airlines has the right to change and reschedule. He offer to upgrade the seats (additional $59 per seat from my pocket) for the same seats that we had before reserved and confirmed by United Airlines.

I did not upgrade and me and my wife were given separate seats at the back of the plane. I think that if you buy a ticket and it is confirmed by the airline, the passengers should be at least treated with respect and every attempt should be made to fulfill their request. Absolutely horrible customer service! I no longer plan to renew my Mileage Plus / United Visa membership and will never fly or recommend anyone to fly with this airline. Dear CEO Mr. Oscar Munoz, are you aware that you have turned United into a low class airline?

 – About 8 months ago.

Yet another fiasco with United. Will not link their own flights since they know passengers will never make their connections. Son coming home for Christmas just got stranded in SFO because they will...

Yet another fiasco with United. Will not link their own flights since they know passengers will never make their connections. Son coming home for Christmas just got stranded in SFO because they will not link SFO - Houston to his onward international United flight from Houston. SFO - Houston delayed 4 hours - so he is out of luck. No responsibility, employees indifferent in the airport and on the phone. No one can do anything. You would not realize this is an American company. Not sure it is. Seems like a scam outfit to me. Forced to stay in SFO for another day and rebooking all his flights.

 – About 8 months ago.

I booked a flight through United Airlines website from Tucson to Monterey, CA. We landed in LAX 35 minutes early. Sat on runway until a gate was available for over 1 hour. I missed my connecting...

I booked a flight through United Airlines website from Tucson to Monterey, CA. We landed in LAX 35 minutes early. Sat on runway until a gate was available for over 1 hour. I missed my connecting flight to Monterey. United booked me on the next available flight (3 1/2 hours later). Flew from LAX, there was a problem with landing equipment ILS(?) at airport so United dumped us off in San Jose. There was no arrangement to get me to my destination. I had to book my own shuttle for $40 and wait an hour for the shuttle. My trip took 12 hours when it should have been 4.

What bothers me about this is I bought a ticket in good faith that the airlines would take me to my destination. The airlines did not fulfill what they promised. If I bought a stove and the company decided to bring me a dishwasher, because that's what they had... it just doesn't work. I did file a complaint with United and was issued a $100 discount on the next United flight. Let's see, $100 less $40 for the shuttle and $5 tip, my discount is worth $55, big whoopie! Definitely not impressed. Why would I take a chance on an airlines that doesn't take me to my destination? I have lots of choices, United is off my list.

 – About 8 months ago.

Our initial flight was cancelled due to weather. The 1-800 number (which rings to India) that was given to my wife was called and they told us flight numbers for Delta that they had booked us on a day...

Our initial flight was cancelled due to weather. The 1-800 number (which rings to India) that was given to my wife was called and they told us flight numbers for Delta that they had booked us on a day later. That day is today. Delta has never heard of my family of 4. So we are at United Airlines trying to find another flight home. Still no luck. The man working the counter here at Grand Rapids airport is not even a United employee. Subcontracted, just like the people in India.
How can I express my issues and have them escalated if I can reach an United Airlines employee. This is very poor customer service.

 – About 8 months ago.

When I called to ask why I had to explain 3 different times and then was put on hold so he could investigate. After 45 minutes on hold I was thrown back into the queue and got a new person. I asked to...

When I called to ask why I had to explain 3 different times and then was put on hold so he could investigate. After 45 minutes on hold I was thrown back into the queue and got a new person. I asked to speak to a manager. I couldn't hardly hear or understand the manager. I told him that I couldn't hear him and if he could speak up please. He hung up. I called back and again was put on hold. Spoke to manager Irene ** who was horrible. She talked back to me and had the attitude of she could care less if I was charged $900 over. All I was trying to figure out was why I was overcharged and if I was going to be refunded.

3 hours later I was told the representative who created the ticket made a mistake and that I would be refunded, but they don't know when that will happen. This is Christmas time and United is holding onto $900. I was never told sorry, but just given attitude. When I asked to please speak with her supervisor I was told that she was at the top and that I could only complain to customer/feedback. I looked on United's website and that is nowhere to be found. I remember when United was a decent company. Now they outsource their customer service, overcharge your credit card and put you on hold for hours. Horrible service. I hope they have better pilots. Never again.

 – About 9 months ago.

My husband and one-year-old daughter traveled from NC to CA. The flight was cancelled and we were not notified even though I set up text message alerts. The next day they flew out and the plane took...

My husband and one-year-old daughter traveled from NC to CA. The flight was cancelled and we were not notified even though I set up text message alerts. The next day they flew out and the plane took off 35 minutes late and their connecting flight in Denver, CO took off without them but took their luggage. They took a different flight to Sacramento instead of Fresno. Their final destination was Merced, CA. We had to find a ride from Sacramento to Merced for them after midnight. Fresno baggage office called me and told me they had our luggage there and I asked them to hold it until the afternoon and we would pick it up. They forwarded the bag to Sacramento again which is 2&1/2 hours away from Merced! We drove to Fresno 45 minutes away from Merced the next afternoon to get the bag and this is when we were told it was in Sacramento. We fed a claim at the airport in Fresno which never got filed.

The next day the bag was sent back to Fresno and then back to Sacramento again! Two more claims were filed over the phone to the corporate headquarters which mysteriously were never filed either! Last night we received a call that our luggage was in Durango, Colorado! Left my number with them 5 times and never got any calls back! I just called baggage services again, the 1-800 number and now the rude gentleman told me there is no claims filed and he cannot file one over the phone. Now the luggage is lost! The last time it was scanned was two days ago at 9:04 pm in Sacramento. They don't know where it is! They said they will only deliver the bag to us in a cash-on-delivery basis only after they find it and this is when I can file a claim!

I am irate! My husband's medications are in the luggage and he has gone without it for 4 days now. My baby and him have wore the same clothes for 4 days. They have two weeks left on this trip and they are miserable because of this situation. United continues to claim that the computer shows that the bag arrived with them to Sacramento which is a lie. I have spoken with at least 6 people which are all Indian which confuses me! They are rude, they talk over you and they tell us there are no supervisors to speak to and leave my number and one will call me back. I have left my number several times and have never received any calls back from any supervisor! Why are they treating us like this when it was United that caused all if this due to the lack of communication and the lack of an effective system in place.

All they had to do was leave a note on the bag to keep it in Fresno until the passenger retrieves it but instead they put lies in the database to cover their own errors and then want us to pay COD to get our luggage back or rent another car and pay for fuel to drive 5 hours round trip and lose a second day of our trip time to retrieve our needed belongings! NEVER USE OR TRUST UNITED! They do not allow any check-in bags for free. The first bag is $25 up to 50 lbs then the second bag is more expensive etc. Horrible! We have cried because of them!

 – About 9 months ago.

In July 2015, I had booked a round trip flight for (2) to Miami from Boston & back in January of 2016. We have planned on picking up a cruise trip in Miami. I booked it on-line & paid for it with my...

In July 2015, I had booked a round trip flight for (2) to Miami from Boston & back in January of 2016. We have planned on picking up a cruise trip in Miami. I booked it on-line & paid for it with my United credit card. At the end of the transaction, I was given a reservation number on-line & it was also showing in my United account. I checked back on the reservation in October & the whole reservation had disappeared from the system. A little research showed that my credit card was never charged for whatever reason. None of United agents were able to retrieve information on the reservation number that was issued to me and no notice was ever sent to me as to why the tickets weren't charged.

In the meanwhile, the price on the ticket had gone up $100+ more per ticket. I contacted United customer service & all they can say is that I have to book the flight at the current price & the best they might do afterward would be to issue me a voucher for future travel. Never apologize nor admit responsibility of their screw up. Luckily it was early enough that I found alternative airlines & pay approximately the original amount. Another scam to mess up your reservation so you have to pay a higher price at the end. Never trust United Airline again. Once I use up the mileage, I will cancel the credit card too.

 – About 9 months ago.

Customer service. I typically do not fly United and if this is indicative of their customer service, will not in the future. After purchasing my ticket I needed to add my KTN number and spent 25...

Customer service. I typically do not fly United and if this is indicative of their customer service, will not in the future. After purchasing my ticket I needed to add my KTN number and spent 25 minutes on hold, NEVER receiving response. Not having the luxury of waiting longer, I called again with a required 20 minute wait! I had to hang up before they answered. (With Delta someone pleasant and efficient always answers within 10 minutes.) United is unprofessional and inconsiderate to clients in this regard. It's easy to make a sale and take money but the measure of a good company is considerate customer service and respect of the client's time. 20 to 30 minute waits are disrespectful indifference!! This is the last time I'll fly United.

 – About 9 months ago.

I fly to Europe frequently, and used to fly Continental, which was a wonderful airlines. Unfortunately, United Airlines (worst service I have ever experienced in any airline) bought Continental. All...

I fly to Europe frequently, and used to fly Continental, which was a wonderful airlines. Unfortunately, United Airlines (worst service I have ever experienced in any airline) bought Continental. All my frequent flyer miles accumulated with Continental now were converted into Mileage Plus program. I have to have activity at least every 18 months for the miles to not expire. Since I fly frequently, that has never been a problem.

Now my miles were to expire in 8/31/2015, and I flew to Honolulu on 7/31/2015, with a Star Alliance member Hawaiian Airlines. I had called customer service and it was United Airlines that told me to use my UA frequent flyer number, and that would keep my miles from expiring on August. I did that, and I do have my boarding pass with my UA frequent flyer number printed on it. Yet, no credit was posted to my account. I called several times, before 8/31/2015, and they always told me that it could take up to 6 weeks for those to post to my account, and that I had nothing to worry about.

Today they told me that my balance is 0, all my miles expired in 8/31/2015 and they are sorry for the inconvenience but there is nothing they can do to reinstate them! They told me I can pay $700 to get my miles reinstated! This is outrageous and I can't believe that it is allowed by law! This company has no right to do this to passengers. I am filing complaints to the BBB and to the Department of Transportation. The same had happened in February with my son, and last year with my daughter. I was sure I would not let this happen also to my miles, but sure thing, they did the same thing!

They tell me that in order for the Star Alliance flight (Hawaiian Airlines) to be valid, I would have to have had also a connection flight with United Airlines on the same trip. There are many wrong things with this. First one they were the ones that told me about this option. They were the ones that told me that flying with a member of Star Alliance would be the same as flying United, and the miles would count as activity and keep my miles active. Now they say they are sorry somebody gave me the wrong information, but there is nothing they can do, and I have to pay $700 to get my hard earned miles back!

Outrageous. Also, what sense would it make to have a Star Alliance if you still have to fly United within the same trip? In that case I would just automatically have my miles, if I was flying United. This was given me as an alternative option, when you cannot fly United (because United does not offer flights between Maui and Honolulu), they were the ones who told me all this, before the miles expired! I told them I would do whatever it takes to keep them active. This was they told me I could do! And now they say sorry, that is not the case, please pay $700 for your miles now!

Unbelievably dishonest company, with horrible customer service, made to frustrate you. Impossible to reach anyone in the USA, and from the Philippines they always say the same thing, which I believe they are reading from a script, and it's like a broken record. No matter what you say or what you ask, they always say I am sorry for the inconvenience but there is nothing we can do to reinstate your miles, unless you pay $700.00. The company hides behind these call centers and you can't even talk with anyone that would be there to help you. Horrible. If I had money, I would hire a lawyer. I will never, ever fly United again, not only because there is nothing good about this company, but also as a form of protest.

 – About 9 months ago.

Absolutely horrible customer service. It's probably the worst I've ever had. I had a very close connecting flight, and when I asked the person at the desk if he could help move me closer to...

Absolutely horrible customer service. It's probably the worst I've ever had. I had a very close connecting flight, and when I asked the person at the desk if he could help move me closer to the exit, he completely cut me off (more than once) with his stuck up attitude. When he finally let me finish my sentence he ignored everything I said and assigned my seat to the very back of the plane with a huge smirk as if he had won something. United needs to work on their customer service because this guy was just flat out a ** for no reason.

 – About 10 months ago.

To Whom It May Concern: On this Veterans Day I would like to thank all the men and women that serve, or have served our great country, especially my son! The last few days have been some of the...

To Whom It May Concern: On this Veterans Day I would like to thank all the men and women that serve, or have served our great country, especially my son! The last few days have been some of the worst days of my life and I have to say that I am extremely disappointed in United Airlines. Never did I expect a simple gesture of kindness for my son to turn in to such an ordeal. On 7 November 2015 I called United Airlines customer service to inquire about an upgrade for my son as he was flying from San Diego to Bahrain, UAE where he would meet his unit. Allow me to give you a little background about myself before I get carried away. A highly decorated combat veteran, I recently retired from the U.S. Navy after 24 years of honorable service. Of the many times I flew on commercial aircraft, I was never one to ask for an upgrade or take advantage of the ?head of the line? boarding privilege airlines extend to active duty service members. I believe an ambassador of the American people should be humble and subservient. I joined the navy in 1990 right in the middle of Operation Desert Storm. As soon as I completed my training I was deployed immediately to the Middle East. My parents were devastated that I was going overseas right away and I never suspected the extreme pain and concern they felt, as I was young, dumb and invincible.On that miserable Saturday afternoon I witnessed my young, inexperienced son head off and board a plane alone to the United Arab Emirates to meet his new unit, and ultimately head off to war to defend this country on his first deployment. While I am very familiar with what my son is going to experience, I never imagined the extreme deep-seated pain I would feel to see my only son follow in my footsteps. Being a government purchased ticket, he was of course seated in the middle, the most uncomfortable seat available. As he was midflight to Dulles, I decided to call UA and ask if there was any way that I could pay for an upgrade to first class. I?ve never called to ask for a handout, but instead to ask if there was a way I could make him more comfortable. The first person I spoke to was Rose. I never expected to receive anything less than superb customer service from UA but my expectations were about to fall short. I asked Rose if there were any upgrades available, and that I would be more than happy to pay the difference with my credit card. I expected a $500 to $600 upgrade charge. Was I happy about paying that? Of course not, but in this particular situation I was devastated and had been crying all day. All I wanted for him was to be comfortable before landing and beginning the miserable task of dealing with war. Rose and I went back and forth and I asked her to please ask her supervisor if there was anything they could. I asked that because Rose had told me there was only (1) seat available in first class on his next flight and that there was nothing else she could do on the current flight to Dulles (flight 554). I understand there was no way to make the change on the current flight as it was in the air, or perhaps there was and she didn?t want to go through all that trouble. I sensed a bit of unpatriotic concern in her voice and began to wonder if she was even within the Continental United States. She continued to entertain me until I saw that she did not have the authority to make a change as she kept referring to her supervisor. I asked her to please allow me to speak with said supervisor in an effort to gain some traction. I had been on the phone with UA at this point for close to an hour. Rose transferred me to Meg and I than began to explain myself to her. I ask you please keep in mind that I am a professional. I am very respectful and very much a gentleman. I never said anything derogatory or disrespectful to any of UAs employees. Meg explained to me that there was in fact one seat left in first class on his next flight but that they couldn?t sell it because they didn?t know if another customer might want it. Again, I was willing to pay for the upgrade. Why couldn?t she just sell it to me for my son? He was a paying customer as well! Meg and I went back and forth as well and she finally told me that if in fact I did want to purchase the upgrade that it would cost in the neighborhood of $5,500. I was a bit stunned, but for a split second, thought about placing the charge on my credit card irresponsibly, as I was exhausted from dealing with all this. This is the part that I do not understand: Meg than informed me that despite the fact that the seat was available, that she still couldn?t sell it to me. No other explanation was given. I asked Meg to please allow me to speak with someone who could possibly make a decision about selling me the open seat and she pretended like she couldn?t hear me. Mind you, I?ve been on the phone with these people for well over an hour now. Meg began to say, ?sir I can?t hear you. Sir, I believe we have lost the call?. I felt completely helpless at this point. I was short of yelling into the phone because I know she could hear me. Still, I maintained my composure and accepted that I just got hung up on purposely, yet skillfully. Nice one Meg! I picked up the phone again and reached a representative by the name of Luke. As to avoid having to tell the story all over again, I asked for his supervisor and gave him a very brief description of why I was calling. He placed me on hold and about 15 minutes later another rep came on who said his name was Weng. Weng explained to me that there was nothing he could do either and it was obvious he did not care about anything I had to say. I kid you not when I say that I was begging Weng to help me take care of this. Right about now I figured out I was not talking to someone in the United States as he did not care one bit about my problem or had any type of patriotic bone in his body. All I wanted was an answer at this point. I asked him if there was anybody else I could speak to and also asked him if he was in a call center in the U.S. He stated he wasn?t and that he was the final authority on my request. I explained to him that I wanted to speak to a higher supervisor and he said he would look for one. He put me on hold, than came back and I could hear him talking in the background and than hung up on me. At least this guy had the intestinal fortitude to hang up on me without any remorse. I decided I was going to wait a few minutes and call back. I was not going to allow some disrespectful and unprofessional employees ruin my intentions. I picked up the phone again, but this time called reservations. This time I got an American on the line. Her name was Pamela and I was so happy to hear her voice. She was a mom and very patriotic person from the Houston area. She listened to the entire story and even commiserated with me about serving Our Country and how proud the state of Texas is regarding service members and veterans. She listened in disbelief as I explained the nightmare I was going through and how the overseas customer service team treated me. She agreed that they received many complaints about them as a whole. Pamela told me they could have sold me the 1st class seat all along but that it was too late. Extremely frustrated at this point I respectfully asked to speak to a supervisor so I could please get to the bottom of this. She insisted that I send United Airlines a letter explaining the situation. How this letter was going to help my son on his journey is still a mystery to me.My son landed the next day and was able to meet up with his unit and is somewhere out in the Middle East doing what we do best; Serve Our Country with pride and defend the Constitution of the United States against all enemies foreign and domestic. My son had no idea everything I was doing behind the scenes to put him a bit more at ease. I rarely cry. On November 7th, I cried like small child for the next few hours and in to the next day. Never once did I think my son doing such a great thing for my fellow countryman would hurt so much. I still haven?t heard from my son, but as we say in the military, no news is good news and I pray he is fine. I served my country proudly and do not expect one bit of consideration or sympathy because of my time in the service. I do however expect superior customer service from companies whom we patronize. I also expect a person, or persons to have a bit of compassion regarding certain issues. Perhaps a reminder that we are all human and we all need to lean on each other in times of great need is required. Maybe outsourcing call centers to foreign countries isn?t such a good idea either. While I don?t have a solution to your problems, and apparently neither does your company or CEO, as United is not doing so well according to what research I did, I think some training is required ASAP! Again, I did not want anything given to me, or my son, I was willing to pay the amount requested. While I can no longer fix the seating issue for my son, perhaps I can help somebody else?s son, daughter or parents from having to go through what I did. One could very easily believe this to be a fabricated story but I assure you that your call center recordings will verify exactly what I just told you. Should you not have those recordings, please feel free to contact me directly and I can give you a copy of mine, as I recorded each phone call for your protection as well as mine.As to give United Airlines plenty of publicity on social media, I would like to share this with all my fellow veterans and service members who ensure United Airlines is even a possibility and gives me the right to write this letter.

 – About 10 months ago.

I own a travel agency. I fly all the time. United Airlines Terminal A in Newark, NJ should not be allowed to service passengers in the condition it is in. It is overcrowded, has minimal services (one...

I own a travel agency. I fly all the time. United Airlines Terminal A in Newark, NJ should not be allowed to service passengers in the condition it is in. It is overcrowded, has minimal services (one sit down restaurant Earl of Sandwich). If you are a man you have to go downstairs and outside to a port-a-potty to do your business. Have to leave your bags outside the stall. At best the airline should warn you about the conditions AND give you some kind of discount for the terrible conditions. At worst, shut it down, get it fixed and quit taking money from unsuspecting passengers. I can charge full price for half service. How do they get away with it??

 – About 10 months ago.

Apparently it is very common practice that United Airlines overbooks their fights and today was no different. My flight was overbooked by 4 people and I was in no rush so looked into delaying my...

Apparently it is very common practice that United Airlines overbooks their fights and today was no different. My flight was overbooked by 4 people and I was in no rush so looked into delaying my flight. Attendant Britteny looked up the flights and told me my flight would arrive 25 min later than my originally booked flight. No problem, so I changed and allowed someone to have my seat. That was at 1:30 pm. Now it is 6:25. At no time was I informed that Chicago was having bad weather. This came later and I was bumped once again. If I had been told that the Chicago flight was experiencing bad weather I would not have given up my seat. Shame on United Airlines and their HORRIBLE business practices. I have no idea if I'll make it to Denver tonight or not. But one thing is for certain. I will not be flying United Airlines any time soon. DO NOT FLY UNITED AIRLINES.

 – About 10 months ago.

Worst airline service. There's no customer service number, only for reservations and the customer service counter at the airport does not even help. I booked 2 separated flights from Dallas to...

Worst airline service. There's no customer service number, only for reservations and the customer service counter at the airport does not even help. I booked 2 separated flights from Dallas to Belize with a connecting in Houston. The first one from Dallas to Houston was using my reward points, the second to Belize one was not. The flight was suppose to leave at 8 am. When we arrived at the gate, it was empty. The sign at the gate still said our flight was at 8 am. We searched for an attendant and finally were told that the flight was delayed for at least 3 hours providing no reason as to why. We had to return to the check-in counter for assistance. The person that was helping us told us that there was nothing they could do because we booked 2 flights and her only obligation was to get us to Houston.

We told her we didn't expect the delay because we were not notified via email or text message even though when we checked in I provided the information. After awhile she said she can book us on a flight with American Airlines flight 1054 departing at 8:55 am, landing at 10 am. She checked us in for the next flight. When asked, she said she could not notify them that we would landing close to departure at 10:30. We boarded AA and they delayed their take off. We couldn't get off because the door was already closed and so we just flew to Houston. We missed our flight to BZE. We went to the United service counter where we were told she couldn't do anything about it because the flight was booked with rewards and that I needed to call United.

After calling my credit card, they informed me that it was actually not booked through rewards so United would be able to assist. We went back to the counter for help but was told "This is not how you'll get to BZE. You need to call United." Unhappy that she refused to help, we called United with the number she provided but was on hold for 30 mins. and then were told we had reached the wrong number, we would have to be transferred to international. After another long hold, we were told "There's nothing we could do because the next day's flight to BZE was fully booked". Frustrated at United, we just took a taxi to Hobby and booked a flight with Southwest.

 – About 10 months ago.

They are the WORST airline!!! Terrible customer service! Will never fly with them. They are ridiculous and will find a problem for you! Terrible service! I would give them a 0 stars if I could! I...

They are the WORST airline!!! Terrible customer service! Will never fly with them. They are ridiculous and will find a problem for you! Terrible service! I would give them a 0 stars if I could! I didn't get to fly because of their fault. They still never gave us a refund!

 – About 10 months ago.

Bought a first class ticket from Detroit, MI, to Ontario, CA. On flight out, arrival was by 12 hours (due to Houston weather). On return flight, arrival was delayed by 17 hours (due to maintenance...

Bought a first class ticket from Detroit, MI, to Ontario, CA. On flight out, arrival was by 12 hours (due to Houston weather). On return flight, arrival was delayed by 17 hours (due to maintenance issue) AND somebody with United downgraded my first class ticket to economy with upgrade ticket. I PAID FOR FIRST CLASS!!! Meal voucher was $7 (enough for two bottles of airport water). Never again.

 – About 10 months ago.

I just found an additional $109.00 charge for this flight for a Comfort Seat, that at the time I was reserving it online through United's website I was not aware that I was paying for. I selected...

I just found an additional $109.00 charge for this flight for a Comfort Seat, that at the time I was reserving it online through United's website I was not aware that I was paying for. I selected the Economy (flexible) thinking that it is the price for the Comfort Seat! I have called your premier/customer service 3 times today and it is only now that it's become clear that the Economy (flexible) is for people who wanted to avoid change fees! But that is NOT AT ALL CLEAR in the set-up of your prices in the website!

It is a very TACTICAL way for you to TRICK AND FOOL people into buying an ECONOMY SEAT AT A HIGHER PRICE and then charging an ADDITIONAL CHARGE FOR COMFORT SEATS which they thought was included in the economy (flexible) ticket price. And the additional charge does not even show up in the total price of the receipt -- it's a footnote on the receipt -- something which could easily be missed, which again is a strategic way of tricking and fooling your customers into paying more than they intended to!

I urge you to change the set-up of your website! You should have transparency as a courtesy to your customers, not this absurd way of sneaking a charge out of your paying customers! I want my money back please! For the $109.00 charge that in my mind you wisely stole from me. Thank you very much! Also, when I was speaking to one of your representatives they hung up the phone. Really nice customer care you have United.

 – About 10 months ago.

I was on a flight from Boston to Chicago. Was told they ran out of room for our carry on. I asked if they could fit it in as last time they lost my luggage. They said no. Got on the plane and plenty...

I was on a flight from Boston to Chicago. Was told they ran out of room for our carry on. I asked if they could fit it in as last time they lost my luggage. They said no. Got on the plane and plenty of room, but would not let me go back to get my bags. So guess what. They lost my daughters bag! Inattentive agent ticketed incorrectly. Ended up in Mexico then Monteray! Took 3 days to get the luggage. Unbelievable! Don't trust them with your bags!

 – About 10 months ago.

Wow, needless to say I'm glad I am not the only one with a horrible experience with United. I'll try and keep it short and to the point, my husband were on a flight to Cancun (nearly a 6 hour...

Wow, needless to say I'm glad I am not the only one with a horrible experience with United. I'll try and keep it short and to the point, my husband were on a flight to Cancun (nearly a 6 hour flight). I kid you not, maybe 3 1/2 hours go by and I did not see 1 flight attendant walk the aisle so I rang the call button because my husband needed water to take his medication for a sinus infection. She arrived and very rudely said, "WHAT" after I said please and thank you, she scowled and rolled her eyes. What is up with that? I could never do what they do so sometimes I really don't blame them for being bitter, but if you're not happy, make a change, am I right?

Anyway, I thought "ok she was just having a bad day," but it was the same experience on the return flight with numerous flight attendants. I've never had such poor customer service. A smile is contagious, let's all try and remember that!! Props to Southwest, I take frequent trips to SD and Colorado, short 2 hours, and those flight attendants are always funny on the intercom and ask me 5 x or more if I need anything.

 – About 10 months ago.

Today morning I had to board a flight from Seattle Airport (United Flight 294, Gate A8, Confirmation Number ?#?NX3MKQ? ) to San Francisco. I was at the gate and at my turn to board I was pulled to the...

Today morning I had to board a flight from Seattle Airport (United Flight 294, Gate A8, Confirmation Number ?#?NX3MKQ? ) to San Francisco. I was at the gate and at my turn to board I was pulled to the side by Ms. Rachel G and I was told that my Carry on bag does not meet the dimensions and will have to check in my bag. I told Rachel that this is a standard size that I had been carrying for years and I am sure this bag is neither overweight not oversized. I was told to put the bag in the measurement frame and I did. It fitted in the bin as expected without any issues (was not squeezed or forced) . Rachel, asked me to take some stuff out of the bag, which again was surprise for me because my bag was 100% within the measurements and policies and hence I declined to take any stuff out and I was told by Rachel that I am not allowed to take my bag on the aircraft. When I asked for a reason I was told "Because I am the supervisor and it depends on me. I asked for a reason By this time at least 5-6 passengers checked in and I was in group 5 (last group) and by this time it was clear that this behavior of Ms. Rachel was implied discrimination because I wear turban. I felt helpless and I asked Rachel to write her name and call her supervisor, Rachel declined to write her name and said "I told you my name and that should be enough" hence I took the video of the bag being fit in the measurement frame so I could share that with respective authorities. While I was doing that Rachel called for emergency and police. This is the worst experience I have ever had at any of the airports with any airlines in past 20 years. After 10 minutes, officer Showed up and I explained him the situation. While all this was going on Supervisor Mr. Robin Fujji (Airport Operations Supervisor) showed up. While I was trying to explain him, he was concerned about my tone and eventually he had no answer as why I was told that I cannot take my carry on bag on board and there was no apology. He had no empathy what so ever and when I asked for the Airport Manager, he told me that Airport Manager is not in and he is filling for him. In all this, I was asked by the officer McAnulty if I wish to pursue this or I wish to board the flight and I chose to gather all the relevant information to share with relevant authorities and in process of talking to the officer and. Mr. Fujji I had to miss my flight. I was then booked me on the next flight (Alaska Airlines, Flight 318 Y) After I gathered all the information, I did speak to Sikh Coalition and my Attorney and wanted to make sure I am inline with required actions. I am writing to you in good faith and giving an opportunity to realize that this behavior was absolutely inappropriate, which not only caused me to go through a lot stress and humiliation but I also missed my meeting with my Boss who was traveling with me in the same flight, all the way from India. It was an implied discrimination with no explanation. Not letting me board the flight with my bag and calling law enforcement on me was an extreme action, very humiliating and harassing, while I was the one who was misbehaved by your employee Ms Rachael. I believe in equality, respect, and professionalism and with this current incident I have lost the faith in United Airlines and its Crew. I request your immediate attention, investigation and response from your office. I would also like to know why was I denied to take my bag when I was aligned with United policies. At this moment I would expect that United would take the responsibility of the actions of their employees and hence I would expect a formal apology.

 – About 10 months ago.

This is why I think united airlines sucks United accepts surfboards, wakeboards and paddleboards checked as special items as long as they are packed in appropriate board bags and do not weigh more...

This is why I think united airlines sucks United accepts surfboards, wakeboards and paddleboards checked as special items as long as they are packed in appropriate board bags and do not weigh more than 99.9 pounds (45.3 kg). The service charge for a surfboard, wakeboard or paddleboard is $150 USD/CAD (each way) for travel between the U.S., Canada, Puerto Rico and the U.S. Virgin Islands, and $200 USD/CAD (each way) for all other travel. The skeg/fin must be removed or well-padded. The entire board must be encased in a suitable container to avoid scratching. United is not liable for damages. Excess valuation cannot be purchased for a surfboard, wakeboard or paddleboard. Boards and board bags weighing more than 99.9 pounds (45.3 kg) combined will not be accepted.

 – About 10 months ago.

Over 2.5 million lifetime flight miles on 5 continents and I can say with authority United is the worst airline in the world. Mileage Plus is now completely worthless. As a 1K it still costs me...

Over 2.5 million lifetime flight miles on 5 continents and I can say with authority United is the worst airline in the world. Mileage Plus is now completely worthless. As a 1K it still costs me sometimes upwards of $300 for an upgrade. I was Exec. Platinum on AA for several years and then I switched jobs and unfortunately my company has a deal with United so I have to fly their shitty planes with their grumpy FAs and phone service that is a joke. For a three year stretch on AA with mid-tier status, I flew coach ONCE. On United with their TOP TIER, I rarely get the complimentary upgrades. Here's the real kicker though - AA will confirm a flight change on an S.A. basis for $25 day of flight. On Untied you have to pay the fare difference. So to move from a 7A flight to a 10A flight, United wanted $324 whereas American would cost $25. I told the "gentleman" on the phone at United that I was done with them. He said, "well we're sorry to lose you." I replied "no you're not, if you were sorry to lose me you'd take care of one of your top-tier customers so you would lose a guy who's already flown 122,000 miles with you this year." His reply? "Sorry, sir we don't respond well to blackmail." "Blackmail? Really?" He snorts back, "well, how about extortion then?" What an ass. A complete tool. How about being a wise consumer you pompous little prick? Suffice it to say I will continue to fly United until I can convince my employer to find a new preferred carrier. And they will not get a DIME of my personal travel money... NOT ONE DIME.

 – About 11 months ago.

My daughter was supposed to be flying United home from Syracuse for her 21st birthday. Her flight was delayed 1 1/2 hours. When I called their customer dis-service line I was put on hold for 40...

My daughter was supposed to be flying United home from Syracuse for her 21st birthday. Her flight was delayed 1 1/2 hours. When I called their customer dis-service line I was put on hold for 40 minutes and no one came back. At the same time she was standing in the line with 200 people and one customer dis-service person in Syracuse, named Sharon Renee. When she finally got to the front of the line, the customer dis-service person, Sharon Renee, told her tough luck, no flight, no hotel voucher. I asked to talk to Sharon Renee and Sharon Renee told my daughter that if I insisted on talking to her, she would put my daughter's name on a list so she would not be allowed to fly on United and not able to get home for her birthday. She's now stuck in Syracuse thanks to Sharon Renee and the other wonderful folks at United. I'm back on hold with the United customer dis-service idiots in India, surely to get nowhere if they ever pick up the phone. Thank you Sharon Renee, in Syracuse, you will probably win the customer dis-service employee of the month. Once again United is living up to its horrendous reputation as the worst airline on earth.

 – About 1 Year ago.

In response to the introductory email I just received from the new CEO of United Airlines, Oscar Munoz: Too Late Oscar! Your Airline is atrocious! In the past few years I have had nothing but...

In response to the introductory email I just received from the new CEO of United Airlines, Oscar Munoz: Too Late Oscar! Your Airline is atrocious! In the past few years I have had nothing but baggage delays, canceled flights, lies about policies, broken promises, uncomfortable seats, long haul flights without food or a video screen, business class service that had no service and as many times as I've written the only thing I received in response was the same old, tired answer, "I'm sorry that you're feeling that way Mr. Harrison." Would and could someone in your company finally say to me, at least, "I'm sorry that we messed up and didn't offer you what was promised and what you should have received! How can we make it up to you?" In other words, take some responsibility! No. It's too late! Maybe you can successfully pull this tired, old, horrible airline out of the muck it fell into, but, for me, I've taken my business elsewhere. There's just too much competition to put up with the kind of nonsense your airline has been asking its devoted customers to put up with. Thanks for the email but I would prefer to be removed from your client database. Good luck with your new job. You'll need it! Sincerely, Steven Harrison JU****78 (an account number left over from the good old days when it belonged to Continental Airlines and still stood for something; like customer service, responsibility and a contract that honored its word!)

 – About 1 Year ago.

I fly out of San Luis Obispo CA. For years US Air (formerly America West) was the only airline flying jets out of SBP and I used them almost exclusively since 1999. This year UAL put little jets into...

I fly out of San Luis Obispo CA. For years US Air (formerly America West) was the only airline flying jets out of SBP and I used them almost exclusively since 1999. This year UAL put little jets into SBP that connect through SFO and LAX. The little jets are tight but better than the prop planes. So as I plan my travels to SEA DEN BOI I thought I would start using United as they would fly through SFO and I would save some time. I contacted UAL and they status matched y US AIR / AA Gold with UAL Silver and it was all good. I utilized the free upgrade to "Economy Plus" and actually got two first class upgrades - yeah business travel is fun! So I'm flying to Denver this week and go online to upgrade my seat to Economy Plus and they are trying to charge me? I contact them and they tell me my "status match" has expired because I did not fly 12,000 in the first 90 days. OK I get it....I try and explain that with my job I have to schedule and book out (I guess airlines don't have to plan in advance?) and that I actually have DEN and LAS - SEA - SFO - SBP booked and they can see my reservations in the system. Nope they can do nothing to help. Re-apply for "status match" - should take five or six weeks. Ok I'm a business traveler and I'm a pretty good weasel - I get down to the airport and look for an upgrade - they listen to my story and I get nothing. I fly from SBP to LAX and then get to the gate to ask for a decent seat on LAX to DEN. The counter person asked if an emergency exit would be fine and I said sure and she says "that will be $99" - are you f$%^ing kidding me? So I'm 6'5" and 250 (with a good updraft) and they put me in seat 27F - then the woman in front of me reclines her seat...... I fly home tomorrow on United then next week I fly United - then they are out for good. Not for shitty service - but because they could not understand a simple business situation and no one I dealt with had the empowerment to do anything. Good luck United I tried - you suck.